{"id":4258,"date":"2023-03-27T04:08:34","date_gmt":"2023-03-27T02:08:34","guid":{"rendered":"https:\/\/www.jphres.org\/?p=4258"},"modified":"2023-04-02T14:18:57","modified_gmt":"2023-04-02T12:18:57","slug":"patients-satisfactions-on-the-waiting-period-at-the-emergency-units-comparison-study-before-and-during-covid-19-pandemic","status":"publish","type":"page","link":"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/","title":{"rendered":"Patients\u2019 satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic"},"content":{"rendered":"
https:\/\/doi.org\/10.4081\/jphr.2021.1956<\/a><\/span><\/div>\n


\nAbdelhakim Abdelhadi<\/strong>
\n<\/span>Department of Engineering Management, Prince Sultan University, Riyadh, Saudi Arabia.
\n<\/span>https:\/\/orcid.org\/0000-0002-1737-7520<\/a><\/span><\/p>\n

\n

ABSTRACT<\/h3>\n

Background:<\/em>\u00a0This paper analyzes the patients’ experience and satisfaction regarding the waiting period at the emergency unit’s hospital before and during the COVID-19 pandemic.
\nDesign and methods:<\/em>\u00a0Brainstorming methodology and data analysis from the public domain used on male and female patients in a private hospital in a middle eastern country.<\/p>\n

The data analyzed seek the patients’ level of satisfaction about the waiting period before entering the treatment area, inside the treatment area before the doctor’s check, and during the rest period after the doctor’s visit. The customer\u2019s satisfaction is a significant measure during the COVID-19 pandemic, as it may affect the patient\u2019s perspective of the facility. A paired\u00a0t<\/em>-test at 95% confidence level was conducted.<\/p>\n

Results and Conclusions:<\/em> The results indicated no difference in satisfaction of the period spent in the emergency room before and during the pandemic.<\/p>\n<\/div>\n

\n

REFERENCES<\/h3>\n
\n

Abdelhadi A. Investigating emergency room service quality using lean manufacturing. Int J Health Care Quality Ass 2015;28:510-9. DOI:\u00a0https:\/\/doi.org\/10.1108\/IJHCQA-01-2015-0006<\/a><\/p>\n

Alodan A, Alalshaikh G, AlqasabHi, et al. Studying the efficiency of waiting time in outpatient pharmacy. MethodsX 2020;7:100913. DOI:\u00a0https:\/\/doi.org\/10.1016\/j.mex.2020.100913<\/a><\/p>\n

Naidu A. Factors affecting patient satisfaction and healthcare quality. Int J Health Care Quality Ass 2009;22:366-81. DOI:\u00a0https:\/\/doi.org\/10.1108\/09526860910964834<\/a><\/p>\n

Trout A, Magnusson AR, Hedges JR. Patient satisfaction investigations and the emergency department: what does the literature say? Acad Emerg Med 2000;7:695-709. DOI:\u00a0https:\/\/doi.org\/10.1111\/j.1553-2712.2000.tb02050.x<\/a><\/p>\n

Boudreaux ED, Hea EL. Patient satisfaction in the emergency department: a review of the literature and implications for practice. J Emerg Med 2004;26:13-26. DOI:\u00a0https:\/\/doi.org\/10.1016\/j.jemermed.2003.04.003<\/a><\/p>\n

Messina G, Vencia F, Mecheroni S, et al. Factors affecting patient satisfaction with emergency department care: an Italian rural hospital. Glob J Health Sci 2015;7:30.<\/p>\n

Baugh CW, Venkatesh AK, Bohan J S. Emergency department observation units: a clinical and financial benefit for hospitals. Health Care Manage Rev 2011;36:28-37. DOI:\u00a0https:\/\/doi.org\/10.1097\/HMR.0b013e3181f3c035<\/a><\/p>\n

Hoffenberg S, Hill MB, Houry D. Does sharing process differences reduce patient length of stay in the emergency department? Ann Emerg Med 2001;38:533-40. DOI:\u00a0https:\/\/doi.org\/10.1067\/mem.2001.119426<\/a><\/p>\n

Thompson DA, Yarnold PR, Williams DR, Adams SL. Effects of actual waiting time perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department. Ann Emerg Med 1996;28:657-65. DOI:\u00a0https:\/\/doi.org\/10.1016\/S0196-0644(96)70090-2<\/a><\/p>\n

Khankeh HR, Khorasani-Zavareh D, Azizi-Naghdloo F, et al. Triage effect on the wait time of receiving treatment services and patients satisfaction in the emergency department: Example from Iran. Iran J Nurs Midwifery Res 2013;18:79.<\/p>\n

Dansky KH, Miles J. Patient satisfaction with ambulatory healthcare services: waiting time and filling time. J Healthcare Manage 1997;42:165.<\/p>\n

Taylor C, Benger JR. Patient satisfaction in emergency medicine. Emerg Med J 2004;21:528-32. DOI:\u00a0https:\/\/doi.org\/10.1136\/emj.2002.003723<\/a><\/p>\n

Sun BC, Adams J, Orav EJ, et al. Determinants of patient satisfaction and willingness to return with emergency care. Ann Emerg Med 2000;35:426-34. DOI:\u00a0https:\/\/doi.org\/10.1016\/S0196-0644(00)70003-5<\/a><\/p>\n

Krishel S, Baraff LJ. Effect of emergency department information on patient satisfaction. Ann Emerg Med 1993;22:568-72. DOI:\u00a0https:\/\/doi.org\/10.1016\/S0196-0644(05)81943-2<\/a><\/p>\n

ALmutairi MN, El.Mahalli AA. Burnout and coping methods among emergency medical services professionals. J Multidiscip Healthc 2020;13:271-9. DOI:\u00a0https:\/\/doi.org\/10.2147\/JMDH.S244303<\/a><\/p>\n

Shah S, Patel A, Rumoro DP, et al. Managing patient expectations at emergency department triage. Patient Exper J 2015;2:31-44. DOI:\u00a0https:\/\/doi.org\/10.35680\/2372-0247.1090<\/a><\/p>\n

McCarthy DM, Ellison EP, Venkatesh AK, et al. Emergency department team communication with the patient: the patient\u2019s perspective. J Emerg Med 2013;45:262-70. DOI:\u00a0https:\/\/doi.org\/10.1016\/j.jemermed.2012.07.052<\/a><\/p>\n

Blank FS, Tobin J, Jaouen M, et al. A comparison of patient and nurse expectations regarding nursing care in the emergency department. J Emerg Nurs 2014;40:317-22. DOI:\u00a0https:\/\/doi.org\/10.1016\/j.jen.2013.02.010<\/a><\/p>\n

Raposo ML, Alves HM, Duarte PA. Dimensions of service quality and satisfaction in healthcare: a patient\u2019s satisfaction index. Serv Bus 2009;3:85-100. DOI:\u00a0https:\/\/doi.org\/10.1007\/s11628-008-0055-1<\/a><\/p>\n

Alumran A, Alkhaldi O, Aldroorah Z, et al. Utilization of an electronic triage system by emergency department nurses. J Multidiscip Healthc 2020;13:339-44. DOI:\u00a0https:\/\/doi.org\/10.2147\/JMDH.S250962<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

https:\/\/doi.org\/10.4081\/jphr.2021.1956 Abdelhakim Abdelhadi Department of Engineering Management, Prince Sultan University, Riyadh, Saudi Arabia. https:\/\/orcid.org\/0000-0002-1737-7520 ABSTRACT Background:\u00a0This paper analyzes the patients’ experience and satisfaction regarding the waiting period at the emergency unit’s hospital before and during the COVID-19 pandemic. Design and methods:\u00a0Brainstorming methodology and data analysis from the public domain used on male and female patients … Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-4258","page","type-page","status-publish"],"yoast_head":"\nPatients\u2019 satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic - Journal of Public Health Research<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patients\u2019 satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic - Journal of Public Health Research\" \/>\n<meta property=\"og:description\" content=\"https:\/\/doi.org\/10.4081\/jphr.2021.1956 Abdelhakim Abdelhadi Department of Engineering Management, Prince Sultan University, Riyadh, Saudi Arabia. https:\/\/orcid.org\/0000-0002-1737-7520 ABSTRACT Background:\u00a0This paper analyzes the patients’ experience and satisfaction regarding the waiting period at the emergency unit’s hospital before and during the COVID-19 pandemic. Design and methods:\u00a0Brainstorming methodology and data analysis from the public domain used on male and female patients ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/\" \/>\n<meta property=\"og:site_name\" content=\"Journal of Public Health Research\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-02T12:18:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/\",\"url\":\"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/\",\"name\":\"Patients\u2019 satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic - Journal of Public Health Research\",\"isPartOf\":{\"@id\":\"https:\/\/www.jphres.us.com\/#website\"},\"datePublished\":\"2023-03-27T02:08:34+00:00\",\"dateModified\":\"2023-04-02T12:18:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/www.jphres.us.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Patients\u2019 satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.jphres.us.com\/#website\",\"url\":\"https:\/\/www.jphres.us.com\/\",\"name\":\"Journal of Public Health Research\",\"description\":\"The Journal of Public Health Research is an online Open Access, peer-reviewed journal in the field of public health science. The scope of the journal is to stimulate debate and spreading of knowledge in this area in order to improve public health.\",\"publisher\":{\"@id\":\"https:\/\/www.jphres.us.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.jphres.us.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.jphres.us.com\/#organization\",\"name\":\"Journal of Public Health Research\",\"url\":\"https:\/\/www.jphres.us.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.jphres.us.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.jphres.us.com\/wp-content\/uploads\/2022\/10\/Favicon-JPHRES.png\",\"contentUrl\":\"https:\/\/www.jphres.us.com\/wp-content\/uploads\/2022\/10\/Favicon-JPHRES.png\",\"width\":150,\"height\":114,\"caption\":\"Journal of Public Health Research\"},\"image\":{\"@id\":\"https:\/\/www.jphres.us.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.citefactor.org\/journal\/index\/5410\/journal-of-public-health-research#.ZD-hS-xBx3k\",\"https:\/\/www.scimagojr.com\/journalsearch.php?q=21100790524&amp;tip=sid&amp;clean=0\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Patients\u2019 satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic - Journal of Public Health Research","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/","og_locale":"en_US","og_type":"article","og_title":"Patients\u2019 satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic - Journal of Public Health Research","og_description":"https:\/\/doi.org\/10.4081\/jphr.2021.1956 Abdelhakim Abdelhadi Department of Engineering Management, Prince Sultan University, Riyadh, Saudi Arabia. https:\/\/orcid.org\/0000-0002-1737-7520 ABSTRACT Background:\u00a0This paper analyzes the patients’ experience and satisfaction regarding the waiting period at the emergency unit’s hospital before and during the COVID-19 pandemic. Design and methods:\u00a0Brainstorming methodology and data analysis from the public domain used on male and female patients ... Read more","og_url":"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/","og_site_name":"Journal of Public Health Research","article_modified_time":"2023-04-02T12:18:57+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/","url":"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/","name":"Patients\u2019 satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic - Journal of Public Health Research","isPartOf":{"@id":"https:\/\/www.jphres.us.com\/#website"},"datePublished":"2023-03-27T02:08:34+00:00","dateModified":"2023-04-02T12:18:57+00:00","breadcrumb":{"@id":"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.jphres.us.com\/index.php\/jphres\/article\/view\/1956\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.jphres.us.com\/"},{"@type":"ListItem","position":2,"name":"Patients\u2019 satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic"}]},{"@type":"WebSite","@id":"https:\/\/www.jphres.us.com\/#website","url":"https:\/\/www.jphres.us.com\/","name":"Journal of Public Health Research","description":"The Journal of Public Health Research is an online Open Access, peer-reviewed journal in the field of public health science. The scope of the journal is to stimulate debate and spreading of knowledge in this area in order to improve public health.","publisher":{"@id":"https:\/\/www.jphres.us.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.jphres.us.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.jphres.us.com\/#organization","name":"Journal of Public Health Research","url":"https:\/\/www.jphres.us.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.jphres.us.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.jphres.us.com\/wp-content\/uploads\/2022\/10\/Favicon-JPHRES.png","contentUrl":"https:\/\/www.jphres.us.com\/wp-content\/uploads\/2022\/10\/Favicon-JPHRES.png","width":150,"height":114,"caption":"Journal of Public Health Research"},"image":{"@id":"https:\/\/www.jphres.us.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.citefactor.org\/journal\/index\/5410\/journal-of-public-health-research#.ZD-hS-xBx3k","https:\/\/www.scimagojr.com\/journalsearch.php?q=21100790524&amp;tip=sid&amp;clean=0"]}]}},"_links":{"self":[{"href":"https:\/\/www.jphres.us.com\/index.php\/wp-json\/wp\/v2\/pages\/4258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jphres.us.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jphres.us.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jphres.us.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jphres.us.com\/index.php\/wp-json\/wp\/v2\/comments?post=4258"}],"version-history":[{"count":0,"href":"https:\/\/www.jphres.us.com\/index.php\/wp-json\/wp\/v2\/pages\/4258\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.jphres.us.com\/index.php\/wp-json\/wp\/v2\/media?parent=4258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}